Hoover the mover
Great mover in the Fort Wayne region - I have used them many times. Great customer service and drivers/helpers are very professional.
The lady who answers the phone is Extremely rude. I asked a few basic questions and instead of trying to answer them she say corporate handles that. She then proceeds to tell me I can google the information instead of helping me. HORRIBLE customer service and someone with her attitude should not be answering the phones
I was disappointed to see some negative reviews of this company. I can only speak to my personal experience with Kyle and his liaison Marsha. I did a corporate relocation with this company from Phoenix to Chicago and I work in a customer service based organization so I know a thing or two about what it takes to go above and beyond. Kyle and his team went way beyond! Kyle kept constant communication with me as to the logistics of the move down to the details. I was blown away when I got daily calls from Marsha making sure that the packing and transporting was going smoothly and I could tell that they were 100% dedicated to making sure I was completely satisfied down to the last detail. They partnered me with North American Van Lines and the drivers Deshawn and Tim were some of the kindest, most hard working guys I could have asked for. Everyone from the start to the finish was genuinely concerned and cared for my family's well being and the stress that comes along with a long distance relocation. I could not be happier with the service. Kyle was close enough to my final destination that he personally made the drive from Indiana to Chicago to ensure that the final unload was done right. I would without a doubt recommend Hoover the Mover!
Kyle and Marsha are a dynamic duo!! Those two helped me with my move from Indiana to Texas, and everything was spot on. Kyle brought by some specialty moving boxes I needed (free of charge), and he was very real and honest about everything, plus he gave me tips on how to pack some awkward items and kids toys. Marsha handled the paperwork and everything in the office perfectly, and delivered when and how she said she would. She was even texting me over the weekend after the load was on the truck to check on me and provide additional details. And, if you have the chance, request Ross Hicks as your driver. He was excellent also, and kept me very informed on the transport progress. This is twice now that I've used North American for a cross country move. I couldn't be happier with either experience!!