Mark the mover
I would be very cautious before using Mark the Mover. I made the costly mistake of not getting a written estimate and I was charged over $4, 000 for a two bedroom condo to be moved into storage. Since they billed me for 11 1/2 hours to pack & load a two bedroom condo (with no appliances and no sofas), this mistake will end up costing me thousands of dollars. Needless to say, my recent move has been a terrible experience. Now I'm being told it will be another $800 to simply release my things from storage and stack them at the edge of their loading dock for me to pick up. Don't let this happen to you. I will be filing a formal complaint with the GA Dept of Public Safety based on the actions of Mark the Mover. I hope my situation informs others: Buyer beware!
Area Atlanta, GA
Cost $3, 000 - $4, 999
Date June 2017
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Unfortunately this customer continues to use the internet to badger and harass our company by making derogatory postings. Although we don't intend to use this forum to engage in a quid pro quo exchange we will make this response to clarify the matter.
From the onset we have found it extraordinarily difficult and challenging to work with this customer. While we treat all consumers with courtesy, dignity and respect, this individual seems to feel that his position as a Georgia lobbyist affords him special privileges. We have treated him fairly and billed him in accord with the services that were provided. In other words his move and our dealings with him have been no different than any other regular customer. However for someone expecting entitlement, we obviously did not accommodate his expectation. Despite our fair treatment he has willfully used his influential contacts within government and business to tie up our staff. This unnecessary disruption has distracted us from being able to fully conduct our day to day business.
We would like to point out that all our staff members are well trained consummate professionals. We hire and employ only the best. All Mark the Mover employees are thoroughly skilled in their designated area of expertise. So when this customer states that he intends to file a grievance with the regulatory authority that governs the Georgia moving industry: we welcome the news.
We have on staff the former Director of the governmental regulatory authority that oversees the moving industry. With 10 years of experience in the field, he has conducted a comprehensive internal audit of the customer's file. All our actions involving rules, rates and charges are within reason and are compliant with the governing authority's specifications. Therefore we are confident that once the governing body conducts its own external review, we will be exonerated and the customer's complaint rendered baseless.
In conclusion we would like to say that we are considering filing our own grievance with the Georgia Professional Lobbyists Association. It is our understanding that all members must abide by a professional code of conduct. When one attempts to use their position as leverage in a threatening manner, in a private business matter, we believe this to be unprofessional, unethical and a conflict of interest. This may be something that the Georgia Professional Lobbyists Association Standards and Conduct Committee wishes to review for possible disciplinary action.